Return and refund policy
This policy explains how Hyxrevoxvorp, based in Rotterdam, the Netherlands, handles returns and refunds for purchases made through https://hyxrevoxvorp.world. Your statutory rights under the law of your country of residence remain unaffected where they cannot be limited by contract.
1. Who we are
Hyxrevoxvorp, Eendrachtsweg 28a, 3012 LB Rotterdam, Netherlands. Contact identifiers published on the site: info@hyxrevoxvorp.world, contact@hyxrevoxvorp.world, support@hyxrevoxvorp.world, help@hyxrevoxvorp.world.
2. Withdrawal for distance sales (EU overview)
If you qualify as a consumer in the European Union, you may have a fourteen-day right of withdrawal for distance contracts, subject to exceptions for sealed goods that are unsuitable for return due to health protection when opened. Food supplements in sealed packaging may fall under this exception once unsealed after delivery.
3. Defective or wrong items
If you receive a damaged item, a manufacturing defect, or a shipment error, contact us promptly with your order reference and images if applicable. We will propose repair, replacement, or refund in line with applicable law.
4. How to start a return
| Step | What we need |
|---|---|
| 1. Message | Order number, item name, reason for return |
| 2. Instructions | We reply with return address and packaging notes |
| 3. Refund | After we receive and inspect the return, we process refunds to the original payment method where possible |
5. Timelines
Refund processing typically completes within fourteen days of receiving the returned goods or evidence of return, unless a longer period is justified by payment provider rules.
6. Shipping costs
Unless mandatory law requires otherwise, return shipping may be your responsibility for change-of-mind returns. We state any exceptions in our reply to your request.
7. Changes
We may update this policy to reflect operational or legal changes. The “Last updated” date reflects the latest revision.